JivoChat

JUNE 9, 2021

Automation abounds, and the best strategy likely encompasses a variety of tools and technologies. One technology leading the way online is chatbot marketing. In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. What is Chatbot Marketing?

Chatbots 52

Chatbots Marketing Upselling Surveys 52

Talkdesk

FEBRUARY 13, 2018

From next day delivery and free returns to AI-powered chatbots, brands need to deliver experiences that are tailored to modern consumer demands and trends. Some customers won’t have the same grasp of technology as most. 3: Complaints involving product/service features. 5: An upsell opportunity or retention call.

Complaint resolution 40

Complaint resolution Contact Center Upselling Chatbots 40

SmartKarrot

APRIL 23, 2020

Advanced analytics to predict customer behavior and target customer segments: Use of technology to make more informed decisions. There are several touch points for this experience ranging from calls for sales, feedback, complaints resolution, visit of a sales representative, technician, etc.

Management 10

Management Complaint resolution Customer retention Engineering 10