Blueship Call Center

JULY 7, 2023

Some businesses don’t have enough personnel devoted to meeting the demands of their clients after a sale or after a service. A recent survey found that 23% of customers prefer to communicate with companies via chat or direct messaging when looking for an immediate response or addressing a small issue.

outsourcing 69

outsourcing Customer Service Customer Care Self service 69

Balto

JUNE 20, 2023

Customer expectations have reached new heights, and businesses must adapt to meet their demands. And if you’re still relying on a traditional contact center model with long wait times, scripted interactions, and frustrated customers, your business is destined to lose a lot of customers, and concurrently, money.

Contact Center 52

Contact Center Chatbots Complaint resolution Wait times 52

Up Your Service

JANUARY 28, 2020

These standards have a “do this” format and may be clearly expressed in checklists, scripts or metrics that ensure consistent service process and performance. Follow up each complaint resolution within 24 hours. Ask each client to complete feedback survey before they leave. Great each customer by their first name.

Complaint resolution 52

Complaint resolution Best practices Journey mapping Scripts 52

JivoChat

JUNE 9, 2021

There are two main kinds of chatbots: Rules-based chatbots are sometimes called decision-tree bots or scripted chatbots. Many marketers have found that the key to a strong conversational marketing strategy is meeting your customers where they are — no matter whether that’s online, on the phone, or anywhere else. Conduct surveys.

Chatbots 52

Chatbots Marketing Upselling Surveys 52