Calltools

OCTOBER 28, 2020

However, a dialer CRM provides call center managers with multiple benefits over a standard dialer. Managers should invest in a dialer that integrates into their customer relationship management (CRM) system. Enhance Lead Management Effective lead management optimizes call center operations but few managers do it properly.

CRM 52

CRM Complaint resolution Call Center Upselling 52

SmartKarrot

JUNE 29, 2021

Lead, develop, and grow teams of high-performing Partnership Account Managers, Strategic Account Managers, and Customer Success Managers. As part of the DocMatter leadership team, you will present department metrics and outputs to executive leadership and during company-wide meetings. Manage account escalations.

Complaint resolution 10

Complaint resolution Accountability Upselling Metrics 10

SmartKarrot

JUNE 24, 2020

It’s essential to understand that a customer success strategy goes beyond traditional customer relationship management and customer support. It’s also recommended that you create a dedicated customer success team with a skilled customer success manager. Even though customer success has become the buzzword, not everyone gets it right.

Complaint resolution 10

Complaint resolution Customer retention Upselling Customer Support 10