Calltools

OCTOBER 28, 2020

Visualize Data When agents access real-time data during a call, it improves: Response times Service outcomes Call accuracy Dialers, especially preview dialers, provide agents with the real-time data needed to facilitate call handling tasks, such as upselling or customer service. Reminding agents about upselling opportunities.

CRM 52

CRM Complaint resolution Call Center Upselling 52

SmartKarrot

JUNE 29, 2021

As part of the DocMatter leadership team, you will present department metrics and outputs to executive leadership and during company-wide meetings. Understand white space and work to identify and/or develop upsell opportunities. Manage churn and down-sell processes and metrics for the region. Manage account escalations.

Complaint resolution 10

Complaint resolution Accountability Upselling Metrics 10

SmartKarrot

JUNE 24, 2020

Moreover, it’s easier to upsell new products and add-ons to your existing customers. Key Results (KRs) – These are actionable, time-bound, and measurable milestones/metrics that help you achieve specific goals. Key Result 3 – Reduce turnaround time for complaint resolution by 50% in the first quarter.

Complaint resolution 10

Complaint resolution Customer retention Upselling Customer Support 10