HGS
MAY 27, 2015
This decreases the burden on the manufacturing sites, reduces operational cost for the client, while driving faster complaint resolutions and higher customer satisfaction. The contact center’s location, to a large extent, governs its ability to provide complex support services. Training, Training, and More Training.
Connecting the Dots
JULY 27, 2020
A little more than forty years ago, the marketplace was very different from todays, with little to no attention paid to customer care and complaint resolution. This work led to a contract with Elliot Richardson, Secretary of HEW (and then Attorney General) to review consumer advisory boards across the whole government.
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ClearAction
DECEMBER 14, 2017
All of these terms are components of customer experience management (CEM), which is the broadest and deepest way of viewing customers and their role in the success of any organization (for-profit, non-profit, or government). Customer experience improvement — process-wide problem resolution and prevention.
ClearAction
DECEMBER 14, 2017
All of these terms are components of customer experience management (CEM), which is the broadest and deepest way of viewing customers and their role in the success of any organization (for-profit, non-profit, or government). Customer experience improvement — process-wide problem resolution and prevention.
Teresa Allen
JUNE 1, 2017
Whether you are flying on an airplane or buying groceries, there are certain implied and government regulated consumer rights. Any smart business will conduct front line customer service training that empowers customer service reps, and also instructs them on when another voice becomes an asset to customer complaint resolution.
Teresa Allen
JUNE 1, 2017
Whether you are flying on an airplane or buying groceries, there are certain implied and government regulated consumer rights. Any smart business will conduct front line customer service training that empowers customer service reps, and also instructs them on when another voice becomes an asset to customer complaint resolution.
Teresa Allen
JUNE 1, 2017
Whether you are flying on an airplane or buying groceries, there are certain implied and government regulated consumer rights. Any smart business will conduct front line customer service training that empowers customer service reps, and also instructs them on when another voice becomes an asset to customer complaint resolution.
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