Complaint resolution, Feedback and Upselling

Improve Your Call Center’s Efficiency with a Dialer CRM

Calltools

OCTOBER 28, 2020

Visualize Data When agents access real-time data during a call, it improves: Response times Service outcomes Call accuracy Dialers, especially preview dialers, provide agents with the real-time data needed to facilitate call handling tasks, such as upselling or customer service. Reminding agents about upselling opportunities.

CRM

CRM Complaint resolution Call Center Upselling

What are the Other Names for Customer Success Manager?

SmartKarrot

APRIL 23, 2020

There are several touch points for this experience ranging from calls for sales, feedback, complaints resolution, visit of a sales representative, technician, etc. Their role could be to make product improvements based on client feedback. How does the CSM role overlaps with other roles/ functions.

Management

Management Complaint resolution Customer retention Engineering

Customer Contact Central

Improve Your Call Center’s Efficiency with a Dialer CRM

What are the Other Names for Customer Success Manager?

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