ShepHyken

JANUARY 7, 2022

He shares the four reasons why businesses should not shy away from customer complaints. Complaint resolution and service recovery must be a critical aspect of your customer experience strategy. However, look at the volume of customer feedback you get and separate them into legitimate issues and surface-level whining.

Complaint resolution 200

Complaint resolution Entertainment Feedback Customer Experience 200

Blueship Call Center

JULY 7, 2023

A: Almost all aspects of customer care can be outsourced, including inbound and outbound call handling, live chat support, email support, social media support, technical support, order processing, complaint resolution, and more. Q: What are the potential benefits of outsourcing customer care services?

outsourcing 69

outsourcing Customer Service Customer Care Self service 69

Connecting the Dots

JULY 27, 2020

A little more than forty years ago, the marketplace was very different from todays, with little to no attention paid to customer care and complaint resolution. This means that the multiplier, that is the number of problems in the market for each complaint received, is actually going down.

Customer Care 62

Customer Care Complaint resolution Government Education 62