Complaint resolution Customer Service Scripts Technology 
Blueship Call Center
JULY 7, 2023
Any successful company must have excellent customer service because it has the power to create or ruin a brand. It is more crucial than ever to deliver great customer service in the highly competitive business environment of today. It is impossible to exaggerate the importance of customer service to a brand.
Balto
JUNE 20, 2023
Customer expectations have reached new heights, and businesses must adapt to meet their demands. And if you’re still relying on a traditional contact center model with long wait times, scripted interactions, and frustrated customers, your business is destined to lose a lot of customers, and concurrently, money.
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Up Your Service
JANUARY 28, 2020
Rigorous use of standards may ensure adherence to precise processes, but will not focus service providers’ curiosity or attention towards what customers may really value. Process standards can also quickly become outdated as systems and technology evolve, and are thus often merely tolerated, or ignored.
CX Journey
NOVEMBER 14, 2018
To compete in today’s market, companies have to go beyond providing excellent customer service. After complaint resolution or technical support, take the initiative and call back to ensure everything is OK. Have Some Fun Surprise customers with a little humor, where appropriate. Upgrade the audio.
JivoChat
JUNE 9, 2021
Automation abounds, and the best strategy likely encompasses a variety of tools and technologies. One technology leading the way online is chatbot marketing. Marketers all around the world are opting for this kind of customer connection automation. Many customers prefer to interact with chatbots.
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