Complaint resolution Customer retention Customer Support Personalization 
TeleDirect
OCTOBER 25, 2023
These abilities provide call centers with tremendous opportunities to improve customer support. It can direct the agent to each step required to resolve the customer’s pain point. This agent might be better suited for product knowledge or customer complaint resolutions.
Return Customer
AUGUST 15, 2018
These are the facts that led brands to become more conscious about their customer support practices. That said, in trying to revamp their policies many brands lean into myths that make no business sense nor bring any customer satisfaction: 1. The Great Myth: The Customer is Always Right.
SmartKarrot
JUNE 24, 2020
Even though customer success has become the buzzword, not everyone gets it right. It’s essential to understand that a customer success strategy goes beyond traditional customer relationship management and customer support. It starts with setting specific OKRs for customer success. Source: HubSpot.
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