Vcaretec

AUGUST 8, 2023

The main channel via which you communicate with your clients is through customer service, thus it can't be good for your brand, to put it mildly. However, good customer support outsourcing won't sacrifice quality and may, in many cases, enhance your service. Providing excellent customer service reflects well on your company.

Customer Care 98

Customer Care outsourcing Call Center Complaint resolution 98

Return Customer

AUGUST 15, 2018

These are the facts that led brands to become more conscious about their customer support practices. That said, in trying to revamp their policies many brands lean into myths that make no business sense nor bring any customer satisfaction: 1. The Great Myth: The Customer is Always Right. Twitter: [link].

Customer Support 71

Customer Support Complaint resolution Advertising Banking 71

HGS

MAY 27, 2015

There is now a growing trend of contact centers supporting complex services outside the realm of what constitutes traditional customer service. I believe this will be a valuable differentiator for customer experience management specialists in the future. Training, Training, and More Training.

Contact Center 100

Contact Center Multi-channel support Complaint resolution outsourcing 100