ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Customer experience improvement — process-wide problem resolution and prevention. Image licensed by ClearAction from Shutterstock.

CRM 66

CRM Customer Care Customer Experience Customer advocacy 66

SmartKarrot

JUNE 29, 2021

Understand white space and work to identify and/or develop upsell opportunities. Deliver the “Klugo Operating Excellence Engagement Program” jointly with the Project Manager / BPM Consultants. Facilitate customer complaints resolution though to positive win/win outcomes. Manage account escalations.

Complaint resolution 10

Complaint resolution Accountability Upselling Metrics 10

SmartKarrot

JUNE 24, 2020

Moreover, it’s easier to upsell new products and add-ons to your existing customers. Key Result 3 – Reduce turnaround time for complaint resolution by 50% in the first quarter. Key Result 2 – Prepare a report on the average turnaround time for complaint resolution. Source: HubSpot. Conclusion.

Complaint resolution 10

Complaint resolution Customer retention Upselling Customer Support 10