Remove Complaint resolution Remove Consulting Remove Service level Remove Upselling
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Jun 29 – Customer Success Jobs

SmartKarrot

Understand white space and work to identify and/or develop upsell opportunities. Deliver the “Klugo Operating Excellence Engagement Program” jointly with the Project Manager / BPM Consultants. Promote Managed Engagement Services and proactively upgrade customers to premium tiers. Manage account escalations.