Complaint resolution Consulting Metrics Upselling 
SmartKarrot
JUNE 29, 2021
As part of the DocMatter leadership team, you will present department metrics and outputs to executive leadership and during company-wide meetings. Understand white space and work to identify and/or develop upsell opportunities. Manage churn and down-sell processes and metrics for the region. Manage account escalations.
SmartKarrot
JUNE 24, 2020
Moreover, it’s easier to upsell new products and add-ons to your existing customers. Key Results (KRs) – These are actionable, time-bound, and measurable milestones/metrics that help you achieve specific goals. Key Result 3 – Reduce turnaround time for complaint resolution by 50% in the first quarter.
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