Coaching Morale Scripts Wait times 
aircall
JANUARY 3, 2018
If you’re managing a customer support team, then you’re as much a coach as you are a supervisor. Good coaches make their players better, but great coaches go the extra mile and continue making themselves better as well. Identify Coaching Opportunities. Increased duration might also coincide with a new feature or policy.
aircall
JANUARY 3, 2018
If you’re managing a customer support team, then you’re as much a coach as you are a supervisor. Good coaches make their players better, but great coaches go the extra mile and continue making themselves better as well. Identify Coaching Opportunities. Increased duration might also coincide with a new feature or policy.
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aircall
JANUARY 3, 2018
If you’re managing a customer support team, then you’re as much a coach as you are a supervisor. Good coaches make their players better, but great coaches go the extra mile and continue making themselves better as well. Identify Coaching Opportunities. Increased duration might also coincide with a new feature or policy.
Balto
DECEMBER 16, 2022
With an increased emphasis on agent empowerment, your teams can feel increased confidence and morale, and provide an improved customer experience. Involve them in the script-writing process. One cheat code towards empowered agents? Rather than supplanting agents, it will support their workflows and help them achieve more.
TechSee
SEPTEMBER 29, 2020
However, these drastic measures are usually short term as they negatively affect CX and employee morale. There are a wide range of techniques that address individual agents’ skill gaps while boosting cost and time efficiency, such as collaboration, gamification, visual assistance, and whisper coaching.
SharpenCX
DECEMBER 30, 2019
Showing understanding and empathy makes customers happier than sticking to a tightly-knitted call script. Truth be told, how you manage and coach your team has a massive impact on customer happiness. Internally, it breaks down team morale. Reduce your wait times. Kristin Smaby, Being Human is Good Business.
Balto
NOVEMBER 2, 2023
Technology can also help contact centers guide and coach agents by easily identifying their strengths and weaknesses. These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels. This results in happier, more loyal customers.
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