CSM Magazine

MARCH 6, 2024

This software gives managers peak productivity times and lesser-known bottlenecks that slow down processes. Improved Time Management Efficiency is key to managing time better. Managers can identify trends, foresee potential issues, and benchmark performance against industry standards.

industry standards 52

industry standards Benchmark Coaching Accountability 52

NobelBiz

APRIL 18, 2023

Utilizing Call Center Real-Time Analytics Employing real-time analytics enables operations managers to make informed decisions and respond promptly to changing trends. By monitoring key performance indicators (KPIs) in real time, managers can identify issues and implement solutions before they escalate.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

NobelBiz

FEBRUARY 21, 2023

When data is inaccurate or inconsistent, it can be difficult to benchmark performance against industry standards or compare performance across different teams or departments. Additionally, agent feedback helps to identify training and coaching needs. Accurate and consistent data also improves forecasting and planning.

Best practices 52

Best practices Analytics Contact Center Coaching 52

JustCall

OCTOBER 25, 2023

These include: Providing training in time management techniques to help agents handle tasks efficiently. Organizations can improve customer support by having standardized processes and escalation procedures to ensure that agents do not stumble into roadblocks and can get their questions resolved quickly.

Surveys 52

Surveys Best practices Feedback Metrics 52