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How to Use the CSAT Metric in Your CX Program

GetFeedback

The question is typically presented to the customer using a 1–5 scale, one being very dissatisfied and 5 being very satisfied. . Use CSAT at key points in the sales process. After inbound sales calls, for example, prospects can share how satisfied they were with the conversation. Goal 2: Coach employees.

Metrics 109
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Episode 4: Dig into objections | The four “D’s” of better B2C sales performance

Tethr

In this series, we’re diving deeper into some of the research that went into our recent HBR article, 4 behaviors that boost inbound sales. And of course, in addition, not being actively engaged was an absolute killer, in terms of sales and conversions. The same principle applies to an inbound sales organization.

B2C 68
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article thumbnail

Episode 4: Dig into objections | The four “D’s” of better B2C sales performance

Tethr

In this series, we’re diving deeper into some of the research that went into our recent HBR article, 4 behaviors that boost inbound sales. And of course, in addition, not being actively engaged was an absolute killer, in terms of sales and conversions. The same principle applies to an inbound sales organization.

B2C 62
article thumbnail

Episode 4: Dig into objections | The four “D’s” of better B2C sales performance

Tethr

In this series, we’re diving deeper into some of the research that went into our recent HBR article, 4 behaviors that boost inbound sales. And of course, in addition, not being actively engaged was an absolute killer, in terms of sales and conversions. The same principle applies to an inbound sales organization.

B2C 62
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Planning your sales career: How to land a top sales job?

JustCall

To bag a B2B sales job, you must demonstrate strong product demonstration and presentation skills to potential employers. General sales skills like communication and negotiation are equally important. Strong negotiation and interpersonal skills are essential parts of a B2C sales professional’s skill set. Inside Sales.

Sales 52
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What Is Inside Sales And How Does It Differ From Telemarketing?

CrazyCall

Inside sales predominantly take place on the phone and are sometimes treated as a slightly different form of telemarketing. Since there can be a lot of confusion , in this article we will present a primer on what inside sales is and how it differs from traditional telesales. What is inside sales? Let’s dive in!