How to Use the CSAT Metric in Your CX Program
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AUGUST 14, 2019
The question is typically presented to the customer using a 1–5 scale, one being very dissatisfied and 5 being very satisfied. . Flip the script on your results and use that as a motivator. Use CSAT at key points in the sales process. Goal 2: Coach employees. That alone is a powerful way to use CSAT. Ways to use CSAT .
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