Remove Coaching Remove Inbound sales Remove Presentation Remove Scripts
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How to Use the CSAT Metric in Your CX Program

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The question is typically presented to the customer using a 1–5 scale, one being very dissatisfied and 5 being very satisfied. . Flip the script on your results and use that as a motivator. Use CSAT at key points in the sales process. Goal 2: Coach employees. That alone is a powerful way to use CSAT. Ways to use CSAT .

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What Is Inside Sales And How Does It Differ From Telemarketing?

CrazyCall

Inside sales predominantly take place on the phone and are sometimes treated as a slightly different form of telemarketing. Since there can be a lot of confusion , in this article we will present a primer on what inside sales is and how it differs from traditional telesales. What is inside sales? Let’s dive in!