OctopusTech

JUNE 18, 2024

Reduce Average Handle Time It is a good thing to provide your agents with knowledge management tools. Along with that, you may also consider offering real-time coaching. Use Remote Agents Allowing agents to work from home opens up a larger talent pool. Targeted coaching helps underperforming agents improve faster as well.

Call Center 62

Call Center Interactive Voice Response Real estate First call resolution 62

TechSee

JANUARY 14, 2020

Automated workflows simplify agents’ repetitive daily tasks, such as auto-populating information on specific screens or sending follow-up emails after calls. Why agents are embracing the change. A Forrester report discusses how AI trends will transform agents’ roles by giving them the tools they need to succeed.

Call Center 124

Call Center Virtual Agent Self service Contact Center 124

TechSee

JANUARY 14, 2020

Automated workflows simplify agents’ repetitive daily tasks, such as auto-populating information on specific screens or sending follow-up emails after calls. A Forrester report discusses how AI trends will transform agents’ roles by giving them the tools they need to succeed. Smarter Agents. Specialization.

Virtual Agent 109

Virtual Agent Self service Contact Center Call Center 109

Global Response

AUGUST 7, 2023

Before you set them free to make decisions and take ownership of their work, make sure that you support them with the necessary training, coaching and mentoring to feel confident in their abilities to do so. Create a feedback-driven culture. LET’S CONNECT Promote work-life balance and employee wellness.

Call Center 62

Call Center Agent Empowerment Average Handle Time Feedback 62

aircall

MAY 16, 2017

This boosts collaboration, and agents perform better when their objectives and the link between success and payoff are clearly outlined. Try to make your whole operation (processes, automation efforts, self-service ressources, feedback collection, etc.) This saves both agents and customers effort, frustration, and time.

Customer Support 81

Customer Support Virtual Agent Coaching Accountability 81

JustCall

AUGUST 10, 2022

Feedback on JustCall from Real-World Users. Live call coaching, recording, transcripts, and swift closure of deals with call intelligence. Internal extensions – Each agent is given a personal extension line so customers can reach them easily. Call masking – Mask private numbers to protect agents’ privacy.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

JustCall

FEBRUARY 13, 2023

Internal extensions – Each agent is given a personal extension line so customers can reach them easily. Call masking – Mask private numbers to protect agents’ privacy. Workforce management tools – The tools to monitor quality, forecast, and accurately staff operations to improve agent performance.

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52