Serenova

AUGUST 25, 2020

An integrated workforce management system helps contact center leaders get a handle on the schedule adherence battle by building multi-channel schedules with shifts that address multiple activities across. By merging your routing engine, your operations team can take control of task distribution logic.

Contact Center 81

Contact Center Schedule adherence Management Coaching 81

Toister Performance Solutions

OCTOBER 26, 2017

Twitter: @bradcleveland Explain the “why” behind schedule adherence, the importance of being “in the right place at the right times.” Twitter: @Huskerhix Schedule adherence is not meant to be perfection, rather trying to maximize opportunity to help customers. Here's what they shared. Brad Cleveland. Todd Hixson.

Schedule adherence 56

Schedule adherence Chief Customer Officer Coaching Contact Center 56

Serenova

AUGUST 25, 2020

An integrated workforce management system helps contact center leaders get a handle on the schedule adherence battle by building multi-channel schedules with shifts that address multiple activities across. Supports schedule compliance. Monitor agent calls for coaching opportunities.

Contact Center 40

Contact Center Schedule adherence Management Coaching 40

CSM Magazine

NOVEMBER 28, 2017

However, with unexpected changes in call volumes and high levels of absenteeism, the engine room of many organisations’ sales and customer service operations, are notoriously difficult to manage. Whether it’s called real-time or intraday management, real-time is back on the contact centre agenda with a vengeance.

Schedule adherence 40

Schedule adherence Engineering Service level Coaching 40

Serenova

JUNE 5, 2020

It minimizes administrative effort, improves agent engagement and schedule adherence, and reduces labor costs. Scheduling. Optimization engine produces schedules within minutes. Real-time adherence and forecasting reports offer intraday analyses and adjustments of schedules. Forecasting. Monitoring.

Call Center 75

Call Center Schedule adherence Contact Center Gamification 75

Serenova

MAY 21, 2020

It minimizes administrative effort, improves agent engagement and schedule adherence, and reduces labor costs. Scheduling. Optimization engine produces schedules within minutes. Real-time adherence and forecasting reports offer intraday analyses and adjustments of schedules. Monitoring. Reporting. •

Schedule adherence 98

Schedule adherence Contact Center Morale Coaching 98