Serenova

AUGUST 25, 2020

An integrated workforce management system helps contact center leaders get a handle on the schedule adherence battle by building multi-channel schedules with shifts that address multiple activities across. By merging your routing engine, your operations team can take control of task distribution logic.

Contact Center 81

Contact Center Schedule adherence Management Coaching 81

Toister Performance Solutions

OCTOBER 26, 2017

Twitter: @bradcleveland Explain the “why” behind schedule adherence, the importance of being “in the right place at the right times.” Every person has a significant positive impact on wait times—a ripple effect far beyond the contacts they directly handle. Author, speaker, consultant, Brad Cleveland Company, LLC.

Schedule adherence 56

Schedule adherence Chief Customer Officer Coaching Contact Center 56

Serenova

AUGUST 25, 2020

Regardless of role or department, maximizing productivity and impact begins with ensuring the right people are working on the right tasks at the right time, based on the priorities of the business. Supports schedule compliance. Schedule adherence assesses how closely a contact center agent follows their scheduled activities.

Contact Center 40

Contact Center Schedule adherence Management Coaching 40