Contact Center Pipeline

DECEMBER 12, 2018

Customer experience, employee engagement and sales results are driven by effective coaching. Coaching helps develop your agents’ skills. Done right, it also improves morale and employee retention. However, coaching needs to be done on a consistent basis. The same is true […].

Coaching 113

Coaching Morale Employee engagement Sales 113

Monet Software

NOVEMBER 11, 2020

That’s burnout —and it’s a call center morale killer that usually strikes long-tenured employees but can quickly drag down motivation among almost anyone they come in contact with. . Once an employee reaches burnout stage, you’re in crisis mode. Do you feel it spreading through your contact center workforce? Triage Immediately.

Morale 100

Morale Agent burnout Contact Center Coaching 100

Fonolo

APRIL 15, 2020

It takes constant support and coaching to make sure that your customer service reps are staying on top of their duties while providing the best possible experience for the customers. If you’re just starting out or are building a new team, here are a few things to keep in mind when you’re training, supporting and coaching agents.

Coaching 91

Coaching Customer Service Scripts Morale 91

SharpenCX

MAY 12, 2020

Download Now: Help your agents get the hang of working in a call center with these 29 coaching techniques and facts. . Making Training Engaging. Training is integral for providing a good customer experience, but it’s just as important in helping employee morale and engagement. they move on to a competitor.

Contact Center 128

Contact Center Customer Service Employee engagement Coaching 128

Fonolo

APRIL 27, 2020

Here are our top tips for engaging remote employees and keeping agent morale high, so that you and your team can go (virtually) unimpeded for as long as you need to. Improve your communication with remote employees. Team building exercises and social opportunities are an integral part of forming a great company culture.

Call Center 112

Call Center Morale Contact Center Gamification 112

Integrity Solutions

JUNE 29, 2018

Sales Effectiveness Often Starts by Understanding Why Your Sales Managers Still Aren’t Coaching Their Teams. Ask a roomful of people to raise their hands if they know that regular exercise delivers health benefits, and without fail, every hand will go up. But this isn’t an article about exercise. by Bruce Wedderburn.

Sales 43

Sales Management Coaching Morale 43

BlueOcean

OCTOBER 4, 2021

So much of employee engagement depends upon the employee’s understanding of how critical their individual role is to the success of the team. We’ve found that the strategic use of role-play exercises and positive reinforcement are essential to overcoming those barriers.

Customer Experience 77

Customer Experience Coaching B2C Customer Care 77