Select VoiceCom Blog

AUGUST 1, 2023

These processes contribute to a seamless customer journey map and build trust in the brand’s reliability and service. Resolving issues and troubleshooting technical problems Customers may encounter challenges or face technical issues with products or services.

Customer Service 52

Customer Service Brand ambassadors Journey mapping Metrics 52

ChurnZero

JANUARY 4, 2024

” But how will customer success teams fare under the pressure? “I’m calling it now,” says CS management coach Ryan Johansen. Burnout gets worse and it starts to have a larger effect on attrition, performance, and customer interactions.

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CX Journey

JANUARY 3, 2018

They lead to reduced efficiencies, waste resources, kill productivity, reduce morale (with a them-and-us mentality), and are detrimental to your ability to create a customer-focused culture. This means they cause pain for your customers, too. in the interest of the customer. And they wreak havoc on your CX strategy.

Journey mapping 59

Journey mapping Government Morale Coaching 59