CX Global Media

JULY 11, 2019

About David Hadobas : David started CCNG in 1991, recognizing limited resources for information among contact center /customer care management. Fred Shadding Founder of Visionary Call Center Leaders Forum | Trusted Call Center Outsourcing Advisor & Industry Contributor. EXPERT SESSION – Engagement… or Relationship?

Contact Center 120

Contact Center CCNG Morale Coaching 120

CX Global Media

JULY 20, 2017

Not having a good agent career path is definitely one of the problems that contributes to low tenure and low morale. Kelli Barabasz currently resides in Southern California where she is the Vice President of Customer Care for the National Notary Association. That type of career coaching is not taught at home or in school.

Contact Center 136

Contact Center Coaching Morale Call Center 136

BlueOcean

FEBRUARY 25, 2019

It’s a trend that has a significant impact on the customer care sector. There are very real service expectation differences between providing customer service to a one-off consumer versus a loyal member. In-person communications include side-by-side coaching, monthly one-on-ones, as well as and small focus groups.

Customer Experience 116

Customer Experience Coaching Feedback Customer Care 116

TLC Associates

JUNE 20, 2019

Seasonal agents might not have received proper training to resolve issues or ongoing coaching to improve their skills. Outsourced customer care can connect you with offshore and nearshore agents who grasp your customers’ challenges and are prepared to resolve their issues. Calculate Your Outsourcing ROI.

Customer Service 40

Customer Service Average Handle Time Abandon rate outsourcing 40

Netomi

JANUARY 5, 2022

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. . Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Callminer

SEPTEMBER 5, 2017

But when the whole month has a lot of calls which were of all different types, the quality report – which can identify potential gaps and required agent coaching or training – may be delayed by many days. Meanwhile, hundreds of other customer interactions may suffer. Gene Caballero. YourGreenPal. Jack Barmby.

Call Center 140

Call Center call center software outsourcing Coaching 140