Nicereply

JUNE 21, 2021

However, in a customer service context, guessing is bad. Early in my technical support career, a customer asked me about an unusual upgrade path. Having knowledge stored only in the minds of one person, lost in someone’s email, or buried in a Slack channel is a recipe for failure. Sharing What you do Know.

Coaching 124

Coaching Customer advocacy Technical Support Best practices 124

SmartKarrot

JULY 14, 2021

Manage a portfolio of accounts toward optimal coverage targets including a personal portfolio. This is a “player/coach” role by design. Support team’s post-sales customer lifecycle activities including training, professional services, technical support, renewals, expansion, and advocacy.

Customer advocacy 10

Customer advocacy Technical Support Finance Consulting 10

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. to career growth through individual coaching and mentoring.

Chief Customer Officer 21

Chief Customer Officer Coaching SaaS Customer centricity 21