Serenova

JULY 7, 2020

The most successful contact centers are abandoning point-in-time, one-size-fits-all training programs. Traditional onetime, classroom-type call center training, delivered to all new agents over the course of one or many days, falls short because most people forget what they’ve learned over time.

Call Center 96

Call Center Scripts contact center solutions Coaching 96

Serenova

MARCH 31, 2020

Serenova’s CxEngage cloud contact center solution goes beyond simply moving agents from a seat in the contact center to one in their own home, it provides tools and features that keep your contact center agents working safely and productively long-term.

Contact Center 90

Contact Center Gamification contact center solutions Finance 90

Serenova

JULY 7, 2020

The most successful contact centers are abandoning point-in-time, one-size-fits-all training programs. Traditional onetime, classroom-type call center training, delivered to all new agents over the course of one or many days, falls short because most people forget what they’ve learned over time.

Call Center 52

Call Center Scripts contact center solutions Coaching 52

Playvox

FEBRUARY 2, 2022

But to seal the deal you need to implement the right processes enabled by technologies, such as quality monitoring, training, and gamification. You do this by implementing a full quality management program that ties together QA, coaching, and motivation. Agent burnout and related productivity drains are endemic in contact centers.

Agent burnout 68

Agent burnout Contact Center Gamification Agent Empowerment 68

Noble Systems

SEPTEMBER 3, 2019

Incorporating Gamification into your new hire and perpetual training programs allows agents to develop and strengthen competencies at their own pace. Advanced solutions offer post call and real-time speech analytics to provide feedback, assist agents with calls, identify areas for improvement and give kudos to top performers.

Agent burnout 53

Agent burnout Contact Center Gamification Interactive Voice Response 53

NobelBiz

APRIL 18, 2022

Of course, you might claim that this is how the business operates. Aside from monetary compensation, recognition must be obtained through other ways, such as support, coaching, and training, which will help the agents to develop and advance within the firm. How to drive efficiency in a call center through technology?

Call Center 52

Call Center Interactive Voice Response Contact Center Gamification 52

Playvox

MAY 2, 2023

A cloud contact center is one that’s hosted somewhere other than a contact center’s physical premises and handles all customer interactions through a single platform. The cloud contact center provider handles the servers and software involved in delivering an excellent customer experience.

Cloud contact 52

Cloud contact Contact Center contact center solutions Quality management 52