Coaching, Contact center software, Course and Wait times

Why is Call Center Data So Valuable?

SharpenCX

JULY 26, 2023

Use the data to see where agents struggle, whether in process, contact center software, or team cohesiveness. Then, conduct 1:1 conversations with your managers to address key concerns using call center data for support. Get specific so managers change their coaching or training tactics to include smarter processes.

Call Center

Call Center Contact Center Contact center software Coaching

Mastering Call Queuing: The Ultimate Guide to Efficient Customer Communications

NobelBiz

JULY 31, 2023

With the right call queuing system in place, you’ll witness improved call handling, reduced wait times, and heightened agent productivity. This indispensable process optimizes agent availability, reduces wait times, and crafts engaging on-hold experiences. The result?

Wait times

Wait times Telecommunications Call Center CRM

Call Whispering : How and Why Use it in a Contact Center?

NobelBiz

JULY 19, 2022

However, when it comes to customer service or sales departments that are using advanced contact center software to receive or make calls all day, you can’t afford to make mistakes or you’ll lose a prospect or a client. What is Call Whispering for Contact Centers? Options like an automated receptionist.

Contact Center

Contact Center Contact center software Coaching Telecommunications

Webinars

Manual Call Reviews? Theres a Better Way!

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15 Crucial Call Center Software Features for 2024: Must-Have Capabilities & Requirements

NobelBiz

FEBRUARY 13, 2024

Self-service Options Providing customers with robust self-service options through various channels (web, mobile, IVR) empowers them to find solutions quickly without needing direct agent interaction, reducing wait times and improving overall satisfaction.

call center software

call center software Call Center Interactive Voice Response Contact Center

Hosted Contact Centers: Revolutionizing Customer Service in the Digital Era

NobelBiz

MAY 16, 2023

Hosted contact centers are the wings that enable businesses to soar and reach new heights of customer satisfaction, with the cloud as their limitless sky. Christian Montes – Executive Vice President Client Operations What is a Hosted Contact Center?

Contact Center

Contact Center Customer Service Interactive Voice Response contact center solutions

What is Call Wrap Up Time? 5 Ways to Reduce It in Your Contact Center

Talkdesk

JUNE 21, 2019

Reducing average wait time and average handle time in your contact can yield huge customer satisfaction increases for your business. In this blog, we outline what call wrap up time is and actionable steps you can take to reduce it in your contact center. The post What is Call Wrap Up Time?

Contact Center

Contact Center Average Handle Time First call resolution Contact center software

Hosted Contact Centers: Revolutionizing Customer Service in the Digital Era

NobelBiz

MAY 16, 2023

Hosted contact centers are the wings that enable businesses to soar and reach new heights of customer satisfaction, with the cloud as their limitless sky. Christian Montes – Executive Vice President Client Operations What is a Hosted Contact Center?

Contact Center

Contact Center Customer Service Interactive Voice Response contact center solutions

How To Achieve Call Center Efficiency?

NobelBiz

APRIL 18, 2022

Of course, you might claim that this is how the business operates. Aside from monetary compensation, recognition must be obtained through other ways, such as support, coaching, and training, which will help the agents to develop and advance within the firm. How to drive efficiency in a call center through technology?

Call Center

Call Center Interactive Voice Response Contact Center Gamification

How to educate your most skeptical member service reps on new digital transformation processes into the next year for a better experience in your credit union

SharpenCX

OCTOBER 24, 2019

If adoption is the goal with your new tech – be it a core system, contact center platform, or anything in between – think about how your team will use it. Functionality is critical, of course. So don’t waste your time (or theirs) by mandating a single course of training for your team.

Education

Education Coaching Contact center software Contact Center

How To Manage The Average Handling Time (AHT) For Contact Centers?

NobelBiz

JANUARY 17, 2022

However, it is obvious that insufficient training, incompatible interfaces and other factors might result in an increase of Average Handling Time. The AHT is a KPI that contact centers always strive to improve. But, how is the Average Handling Time (AHT) calculated?

Average Handle Time

Average Handle Time Contact Center Interactive Voice Response Management

Don’t Let your Customer Service Experience Suffer: Give Agents Better Visibility into Metrics and Daily Progress with 3 Sample Call Center Wallboards and Dashboards

SharpenCX

OCTOBER 22, 2019

Wallboards and visual displays about key contact center goals (like CSAT) improve performance and drive deeper connection to job roles. But, not all dashboards need to be on display on your contact center floor to positively impact your service levels. Head to Your Call Center Manager Playbook.

Metrics

Metrics Call Center Abandon rate Customer Service

How to Get the Most Bang Out of Your Customer Service Dollar: 4 Call Center Improvements That’ll Make Your Customers (and Budget) Happy

SharpenCX

JANUARY 14, 2020

Download Now: Learn 29 best practices and coaching techniques for running your call center. Let’s take a look at some budget-friendly ways to improve your call center internally, all while making your customers happier. We set our expectations low any time we have to interact with these brands. And guess what?

Call Center

Call Center Customer Service Morale Finance

How Cloud Based Contact Center Solutions Increase Flexibility and Agent Productivity?

NobelBiz

AUGUST 11, 2022

When it comes to cloud contact center systems, there are a lot of options out there. Of course, this translates into better cost-per-minute rates, better coverage, and faster resolutions when it comes to downtimes or any other infrastructure-related issue. But NobelBiz Omni+ is different.

contact center solutions

contact center solutions Contact Center Interactive Voice Response Cloud contact

Customer Contact Central

Why is Call Center Data So Valuable?

Mastering Call Queuing: The Ultimate Guide to Efficient Customer Communications

Webinars

Trending Sources

Call Whispering : How and Why Use it in a Contact Center?

Webinars

15 Crucial Call Center Software Features for 2024: Must-Have Capabilities & Requirements

Hosted Contact Centers: Revolutionizing Customer Service in the Digital Era

What is Call Wrap Up Time? 5 Ways to Reduce It in Your Contact Center

Hosted Contact Centers: Revolutionizing Customer Service in the Digital Era

How To Achieve Call Center Efficiency?

How to educate your most skeptical member service reps on new digital transformation processes into the next year for a better experience in your credit union

How To Manage The Average Handling Time (AHT) For Contact Centers?

Don’t Let your Customer Service Experience Suffer: Give Agents Better Visibility into Metrics and Daily Progress with 3 Sample Call Center Wallboards and Dashboards

How to Get the Most Bang Out of Your Customer Service Dollar: 4 Call Center Improvements That’ll Make Your Customers (and Budget) Happy

How Cloud Based Contact Center Solutions Increase Flexibility and Agent Productivity?

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