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4 Customer Support Myths to Avoid

Return Customer

AUGUST 15, 2018

A customer is more likely to agree to wait an additional day for resolution than dealing with false promises. A customer would prefer to know their stage of complaint resolution than wait for the final resolution to magically show up. Always Keep the Customer in the Loop. This follows the above principle.

Customer Support 71
Customer Support Complaint resolution Advertising Banking 71
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How to Create Service Standards that Really Work

Up Your Service

JANUARY 28, 2020

Follow up each complaint resolution within 24 hours. Coaching and correcting ongoing staff performance. Respond to every customer inquiry within 60 minutes. Open a new queue if more than 3 customers are waiting. Check each passenger has their seat belt fastened. Resolve a client problem within 4 hours.

Complaint resolution 52
Complaint resolution Best practices Journey mapping Scripts 52
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