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4 Customer Support Myths to Avoid

Return Customer

AUGUST 15, 2018

A customer is more likely to agree to wait an additional day for resolution than dealing with false promises. A customer would prefer to know their stage of complaint resolution than wait for the final resolution to magically show up. Brands need to be proactive when communicating with customers and asking for feedback.

Customer Support 71
Customer Support Complaint resolution Advertising Banking 71
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How to Create Service Standards that Really Work

Up Your Service

JANUARY 28, 2020

Follow up each complaint resolution within 24 hours. Ask each client to complete feedback survey before they leave. Coaching and correcting ongoing staff performance. Contact us here if you have any questions, comments or feedback! Open a new queue if more than 3 customers are waiting. Training new staff members.

Complaint resolution 52
Complaint resolution Best practices Journey mapping Scripts 52
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