NobelBiz
FEBRUARY 6, 2024
Ebook | Call Labeling and Blocking for Contact Centers Compliance and Regulation The regulations in the SMS world are ever-changing. . “Rules and regulations mean the proof of concept has been tested and deemed valuable,” Depies notes, highlighting the criticality of guidance in this evolving space.
Noble Systems
FEBRUARY 20, 2019
Invest in Self-Service with a Purpose. Providing self-service options along with high-touch human interaction can help you get there. When done right, customers prefer self-service. A recent report indicated that 59% of consumers said that self-service availability affects brand loyalty.
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Noble Systems
FEBRUARY 20, 2019
Invest in Self-Service with a Purpose. Providing self-service options along with high-touch human interaction can help you get there. When done right, customers prefer self-service. A recent report indicated that 59% of consumers said that self-service availability affects brand loyalty.
SharpenCX
AUGUST 4, 2021
When you use automation strategically in your contact center, you cut out the tedious tasks that burden your contact center agents. Add bots and actions to simplify customer service. The post 3 Projects to Refresh your Customer Service Strategy and Relieve Stress appeared first on Sharpen.
Noble Systems
MARCH 19, 2021
While many large enterprises still use these on-premise systems, SMB call centers can now take advantage of today’s cloud call center software for small businesses. Cloud Contact Center for SMBs. Cloud contact center software systems offer smaller teams the benefits of the same tools and technologies used by big businesses.
Babelforce
DECEMBER 9, 2021
Easy-to-use digital automation tools are No-Code, offering self-service, digital deflection, and proactive messaging capabilities. These enable CX teams to act quickly, provide new services and keep up with current customer needs. Personalized self-service to simplify digital journeys.
NobelBiz
MAY 24, 2021
The difference between on-premise vs. cloud contact center is a topic that has become increasingly prominent in the industry. In fact, an organization debating whether to use a cloud service or an on-premise solution must first assess its true needs. Access: access to the software at any time without restriction.
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