Hodusoft

JULY 12, 2021

How Work from Home Contact Center Software Can Solve Remote Work Challenges? What has not changed, however, is reaching for our phones to call customer service contact center agents, for a myriad of issues. In fact, throughout the pandemic period, contact centers witnessed long waits. Auto dialer .

Contact center software 52

Contact center software Contact Center Interactive Voice Response Cloud contact 52

VocalCom

MARCH 19, 2018

When planning your customer service strategy on social channels, consider these six current trends. By keeping these six key trends in mind, your company can turn every customer on social media into a loyal brand advocate. The post 6 Key Trends Shaping Social Customer Service appeared first on Vocalcom Blog.

Customer Service 90

Customer Service Contact center software Chatbots Entertainment 90

VocalCom

JANUARY 28, 2019

Here are seven major trends shaping the customer experience in 2019. To deliver the very best customer experiences, learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform. Customer centricity is a company-wide effort.

Customer Experience 48

Customer Experience Contact center software Chatbots Customer centricity 48

VocalCom

SEPTEMBER 11, 2017

Here are five millennial digital trends every brand should consider when optimizing sales and marketing practices. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 48

Contact center software Sales Contact Center Surveys 48

VocalCom

SEPTEMBER 11, 2017

Here are five millennial digital trends every brand should consider when optimizing sales and marketing practices. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 48

Contact center software Sales Contact Center Surveys 48

NICE inContact

OCTOBER 28, 2016

Organizations in the leader quadrant have balanced these two important qualities and are described as: “ …those suppliers with a strong multichannel product and service capability that have already. to support varying levels of deployment complexity, including multichannel deployments and. They also benefit from being able.

Contact Center 65

Contact Center Multichannel Contact center software Cloud contact 65

VocalCom

JANUARY 15, 2018

Here are the top seven customer engagement trends to look out for this year. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 50

Contact center software Chatbots Finance Contact Center 50