NobelBiz
AUGUST 31, 2021
The Broadband Revolution and the Contact Center Industry Beyond the obvious end goals of the bill to provide wider access to basic online facilities such as online schooling, healthcare services, employment, and business opportunities, the consequences of this initiative will have a deep impact on a host of other activities.
NobelBiz
JULY 25, 2023
In essence, the components of interaction analytics in a call center are a harmonized dance of technology, data, and human insights, all geared towards one singular goal: elevating the customer experience. At the forefront of this revelation are call centers, where myriad of these interactions occur daily.
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NobelBiz
APRIL 9, 2024
call centers that handle patient information on behalf of healthcare providers and organizations are obligated to comply with the Health Insurance Portability and Accountability Act (HIPAA) that sets standards for the security and privacy of sensitive patient health information. HIPAA Regulations: In the U.S.,
NobelBiz
FEBRUARY 7, 2022
Take, for example, the healthcare sector, Callers will most likely enter the line in a tense or critical condition. Acknowledging your customers’ problems demonstrates that your contact center is aware of the client’s concerns. In total, 89% of customers anticipate an omnichannel experience.
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