NobelBiz

APRIL 23, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

SharpenCX

JULY 26, 2023

Use the data to see where agents struggle, whether in process, contact center software, or team cohesiveness. Then, conduct 1:1 conversations with your managers to address key concerns using call center data for support. Or, give customer service agents a script to quell brand detractors.

Call Center 67

Call Center Contact Center Contact center software Coaching 67

SharpenCX

AUGUST 7, 2023

Make it easy to multi-task with live chat, which keeps call queues down and is easier to objectively answer with support scripts. Discover how live chat can benefit your call center by contacting Sharpen for a demo today. Agents are already at their computers. It’s more efficient. The post Don’t Have Live Chat?

Chatbots 67

Chatbots industry standards Call Center Scripts 67

NobelBiz

JULY 25, 2023

Agent Performance Metrics: Evaluates how effectively agents resolve queries, their adherence to scripts, or their ability to manage difficult interactions. Recommendations: Advanced systems might even suggest actions, like refining scripts, introducing new training modules, or adjusting staffing levels during specific hours.

Analytics 98

Analytics Call Center Scripts Contact center software 98

JustCall

APRIL 5, 2023

JustCall Overview JustCall is a VoIP business phone system and contact center software. Agent scripting – Agents can be provided with predetermined scripts to increase customer engagement. It also happens to be one of the leading alternatives to TalkDesk for small and mid-sized enterprises.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

DECEMBER 23, 2022

JustCall is a VoIP business phone system and contact center software with an in-built conversation intelligence platform. You can also leverage its cloud contact center solution for its mobility, positive customer experience, collaboration, and flexibility. Top Features of Nextiva.

voip 52

voip APIs CRM Enterprise 52

JustCall

MARCH 23, 2023

10 Call Center Platforms To Choose From When Looking To Implement IVR JustCall Aircall CloudTalk Kixie PowerCall Twilio Talkdesk GoTo Connect Zendesk LiveAgent Five9 1. JustCall JustCall is a cloud-based contact center software and telephony solution. In this article, we look at the ten best IVR solutions.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52