Cloud contact, Consulting, Contact Center and Technical Support

Hosted Contact Centers: Revolutionizing Customer Service in the Digital Era

NobelBiz

MAY 16, 2023

Hosted technology has been available to the contact center industry for several years, although its market penetration has been modest at best. However, COVID-19 proved to be a catalyst for adopting the cloud-based model due to its work-from-home capabilities.

Contact Center

Contact Center Customer Service Interactive Voice Response contact center solutions

The Serenova and Lifesize Merger Will Deliver High-Def Experiences for Contact Centers and the Most Successful Global Brands

Serenova

MARCH 10, 2020

Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. At this pivotal moment, when contact centers are the frontline, we believe video is the next customer experience game-changer.

Contact Center

Contact Center contact center solutions Cloud contact Banking

Hosted Contact Centers: Revolutionizing Customer Service in the Digital Era

NobelBiz

MAY 16, 2023

Hosted technology has been available to the contact center industry for several years, although its market penetration has been modest at best. However, COVID-19 proved to be a catalyst for adopting the cloud-based model due to its work-from-home capabilities.

Contact Center

Contact Center Customer Service Interactive Voice Response contact center solutions

Maximizing Success in Call Center Campaigns

NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?

Call Center

Call Center Interactive Voice Response Contact Center Inbound sales

Revolutionizing Customer Support: The Emergence of Customer Support as a Service (CSaaS)

NobelBiz

JANUARY 23, 2024

This article will delve into the world of Customer Support as a Service (CSaaS) , exploring the nature, types, and the profound impact it can have on your contact center. Join us as we guide you through optimizing your customer support and elevating the overall experience of your contact center.

Customer Support

Customer Support Contact Center contact center solutions outsourcing

Mastering Skills-Based Routing: The Future of Efficient Call Management

NobelBiz

JULY 18, 2023

Each agent has unique abilities – some may be experts in technical support, some may be multilingual, while others may have in-depth product knowledge. Brad Butler, Contact Center Software Consultant @NobelBiz Defining Routing Rules – Algorithms Next comes defining the routing rules.

Management

Management First call resolution Contact center software Call Center

How to Fix Your Top Work From Home Call Center Challenges (Advice from 16 CX Experts)

SharpenCX

MAY 11, 2021

When contact centers turned on disaster recovery mode last year, it was next to impossible to send agents home with a clear strategy for helping customers. And only 7% of contact center leaders anticipate going back to a traditional contact center model through 2025. Use internal chat support queues.

Call Center

Call Center Consulting Consulting Contact Center

How To Create An Exceptional Knowledge Base For Contact Center?

NobelBiz

JANUARY 31, 2022

Customers in 2022 expect to connect with your contact center via a variety of communication methods in a fluid, undifferentiated manner. Hence the question, how to create a unique knowledge base in 2022 for your contact center? A knowledge base: All the knowledge of a contact center Did you know that 8.

Contact Center

Contact Center Contact center software Cloud contact Technical Support

How to Measure the Return On Investment (ROI) of Your Contact Center Solution?

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!

contact center solutions

contact center solutions Contact Center voip call center software

Contact Center Solutions: 12 Reasons Why An Upgrade Is A Must & Why It’s Essential For Your Success!

NobelBiz

FEBRUARY 22, 2023

A company may have to change its technical solution for many reasons, including the need for more advanced and customizable features. Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years.

contact center solutions

contact center solutions Contact Center Cloud contact Contact center software

What To Look For When Buying VoIP Services For Your Contact Center

NobelBiz

FEBRUARY 22, 2022

A VoIP (Voice over Internet Protocol) phone system is an Internet-based phone system that allows businesses and contact centers to make voice calls. They enable the user to contact any landline, mobile, or even another computer using an Internet-connected laptop, desktop, tablet, or cell phone. And what features should it have?

voip

voip Contact Center Interactive Voice Response Telecommunications

12 Reasons Why A Contact Center Software Upgrade Is A Must

NobelBiz

FEBRUARY 21, 2022

A company may have to change its technical solution for many reasons, including the need for more advanced and customizable features. Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years.

Contact center software

Contact center software Contact Center contact center solutions Cloud contact

Top 12 Call Center Cost Reduction Strategies: Unlock Your Call Center’s Full Potential

NobelBiz

APRIL 25, 2023

A great number of contact centers are struggling to make ends meet but are still reluctant to make the necessary changes to achieve a better cost to benefits ratio. This article is here to tell you that cost reduction needs to be a top priority for contact centers worldwide in the present-day crisis environment.

Call Center

Call Center Average Handle Time First call resolution Contact Center

Essential Pain Points in Call Center Management – Part 1

NobelBiz

OCTOBER 9, 2023

Integration issues within contact centers are not mere obstacles; they are the bridges to seamless customer experiences, connecting the dots between customer data, efficiency, and satisfaction. Solving contact center integration issues with Nobelbiz Nobelbiz recognizes the importance of seamless integration.

Call Center

Call Center Management Contact Center Contact center software

How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions

NobelBiz

MAY 25, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz The Importance of Customer Data in Call Centers Customer Data Platform (CDP) software allows contact centers (and other business models, for that matter) to pull in customer data from any channel, system, or data stream to build a unified customer profile.

call center software

call center software Call Center APIs Contact Center

Elisa Videra raises customer loyalty and satisfaction with Talkdesk solution

Talkdesk

MARCH 6, 2020

It has consulted, planned and operated visual communication implementations in 14,000 installations worldwide in over 90 countries. Talkdesk Enterprise Cloud Contact Center was up to the challenge, presenting an available 100% Uptime Service Level Agreement (SLA) and a seamless integration with Salesforce.

Technical Support

Technical Support Cloud contact Wait times Consulting

Here’s Why Computer Telephony Integration Doesn’t Always Solve Your Problem

Babelforce

FEBRUARY 2, 2022

Computer Telephony Integration technology is commonly used in contact centers to enable computers to perform telephone functions. . Your contact center will no longer need to purchase and maintain physical phones, and it also allows your agents to handle more calls without compromising customer satisfaction.

Contact Center

Contact Center Technical Support Consulting Consulting

Customer Contact Central

Hosted Contact Centers: Revolutionizing Customer Service in the Digital Era

The Serenova and Lifesize Merger Will Deliver High-Def Experiences for Contact Centers and the Most Successful Global Brands

Trending Sources

Hosted Contact Centers: Revolutionizing Customer Service in the Digital Era

Maximizing Success in Call Center Campaigns

Revolutionizing Customer Support: The Emergence of Customer Support as a Service (CSaaS)

Mastering Skills-Based Routing: The Future of Efficient Call Management

How to Fix Your Top Work From Home Call Center Challenges (Advice from 16 CX Experts)

How To Create An Exceptional Knowledge Base For Contact Center?

How to Measure the Return On Investment (ROI) of Your Contact Center Solution?

Contact Center Solutions: 12 Reasons Why An Upgrade Is A Must & Why It’s Essential For Your Success!

What To Look For When Buying VoIP Services For Your Contact Center

12 Reasons Why A Contact Center Software Upgrade Is A Must

Top 12 Call Center Cost Reduction Strategies: Unlock Your Call Center’s Full Potential

Essential Pain Points in Call Center Management – Part 1

How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions

Elisa Videra raises customer loyalty and satisfaction with Talkdesk solution

Here’s Why Computer Telephony Integration Doesn’t Always Solve Your Problem

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