SharpenCX
AUGUST 4, 2021
Project #1: Consistently Coach and Train your Agents. Your contact center agents have to be prepared to tackle new soft and hard skills to keep up with changing norms. Implementing consistent coaching and training for your agents is an essential first step in giving your customer service strategy a jump start.
NobelBiz
FEBRUARY 27, 2024
This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance. These tools enable real-time feedback and coaching, ensuring that agents adhere to quality standards and continuously improve their interaction skills.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
JustCall
NOVEMBER 25, 2022
Talkdesk NICE CXone Salesken CallMiner Eureka Genesys Cloud CX Avaya OneCloud CCaaS Observe.AI Talkdesk® is the global cloud contact center market leader for customer-focused businesses. Genesys Cloud CX is built for people and built for change. CloudTalk Mediafly Coach360 (formerly ExecVision) Five9. NICE CXone.
NobelBiz
AUGUST 3, 2021
In that regard, training in coaching methods is very effective in preparing your supervisors to become both personnel managers and coaching leaders. On the other hand, if supervisors or quality managers are spending hours identifying calls to coach, a decent speech analytics solution will save you time and enhance performance.
SharpenCX
MAY 11, 2021
Supervisors should have 1:1 touch bases with agents everyday including one 30-60 minute video QA coaching session and one 15 minute video checking ‘their pulse.’ And, make sure agents have a reliable internet connection so they can take interactions from your cloud contact center platform.
NobelBiz
FEBRUARY 22, 2023
Coaching and training are provided on a regular basis When QA analysts do quality checks in your call center, they detect faults at all levels of the work process. Communicate with management to suggest constructive improvements to work procedures. Take whatever efforts you can to improve their job experience.
NobelBiz
FEBRUARY 22, 2023
Coaching and training are provided on a regular basis When QA analysts do quality checks in your call center, they detect faults at all levels of the work process. Communicate with management to suggest constructive improvements to work procedures. Take whatever efforts you can to improve their job experience.
Expert insights. Personalized for you.
128 
Let's personalize your content