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40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Blog

Navigate when office politics is on the rise. But it definitely gives a great insight into how leaders can bring a lot on the table easily. Chief Customer Officer 2.0. Want a proven framework to help you launch and advance the customer experience transformation in businesses in every vertical around the world?

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Top 30 Customer Service Books Every Team Needs to Read

Comm100

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss. This book will show you how to launch a proven framework through customer experience expert, Jeanne Bliss’s, five-competency model. Customer Loyalty: How to Earn It, How to Keep It by Jill Griffin.

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The Impact of the Customer Experience Function: A Deep Dive Interview with Customer Experience Executive, Erica Mancuso

Vistio

The other thing is too if you’ve got a bad process, you definitely can’t automate it with technology. Definitely. You have so much experience working as a leader in the customer service sector of large companies. I definitely think it helped. Here at Vistio we really focus on process first. I love that.