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Women of Influence: The Top 25 Innovative CX Leaders

Netomi

Save your spot for an upcoming webinar this International Women’s Day, on Tuesday, March 8! Dione Hedgpeth – Chief Customer Officer, Sumo Logic. Gemma Cipriani-Espineira – Chief Customer Officer, Chili Piper. Gemma is reimagining the traditional practice of customer support.

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CX Leader Insights: Industry Musings & Trends from Chili Piper’s Gemma Cipriani-Espineira

Netomi

Further proof: findings from an April 2022 survey by TELUS International found that nearly 60% of consumers said they would rather sit in a traffic jam than have a poor customer experience. How can companies be more customer-centric, and what sorts of tools and technologies can aid them along the way?