article thumbnail

Quickly Fix Agent Performance on the Cheap

Toister Performance Solutions

Every person has a significant positive impact on wait times—a ripple effect far beyond the contacts they directly handle. Chief Customer Office, SalesLoft. Customer Care Manager and Vendor Oversight, UCare. Vice President, Customer Care, Gopher Sport. Greg Collins. Jeremy Hyde.

article thumbnail

Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Our favorite content from Colin : How to Manage Customer Wait Time: The Best Tips From Great Companies. Why This is a Great Time to Change Your Customer Habits. Dan’s 20-year career has consistently focused on delighting customers. Customer Service Leaders: Marsha Collier. Dan Gingiss.