Chief Customer Officer CRM Customer advocacy Examples 
ChurnZero
MAY 20, 2021
You need all the relevant data and context to see the big picture of the customer experience. The revenue allocation for Customer Success can be wide-ranging, which makes it difficult to find an average baseline. Activities: Customer expansion focus, customer community engagement, customer advocacy.
Amity
JUNE 28, 2017
This post will explain how to calculate a CMI, how to design a comprehensive framework to combine the insights from CHS and CMI, and how to develop playbooks to address customers’ needs based on them. Last columns show which maturity ranking was chosen for each characteristic in this example. A Framework to Calculate CMI.
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