Callminer

FEBRUARY 4, 2021

To learn more about how call centers can address customer vulnerability, we reached out to a panel of call center experts and business leaders and asked them to answer this question: “How can contact centers address increased customer vulnerability?”. One thing contact centers need to get better at is…”.

Call Center 345

Call Center Contact Center Finance Consulting 345

TechSee

MARCH 7, 2023

Colleen Beers, Chief Administrative Officer, Alorica – Colleen is leading a culture that celebrates rich diversity and is intent on driving excellence. With 20 years of contact center experience, she has successfully delivered results in the demanding, fast-paced contact center environment.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

Serenova

APRIL 16, 2019

For example, one of my mentors is a chief operating officer. Because he works outside the contact center, he offers a different point of view than the one I have from my contact center vantage point. I also have a CEO, a chief customer officer and a vice president of finance as mentors.

Contact Center 40

Contact Center Chief Customer Officer Finance Personalization 40

Eptica

MAY 27, 2016

Senior managers, including the CEO, are much more involved in the customer experience , understanding the importance of service to differentiate their company and offering in the marketplace. Programs can be led directly by the CEO or through a Chief Customer Officer with high level responsibility for their impact.

Chief Customer Officer 49

Chief Customer Officer Customer Experience Multichannel Finance 49

Vistio

JANUARY 13, 2022

We’re talking about those people who are the directors of CX down to maybe even the managers of contact center floors. There’s a lot of contact center folks in there. He’s been in so many contact centers and has seen this happen. What is the base of the network? Such a great point.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52

Vistio

JANUARY 13, 2022

We’re talking about those people who are the directors of CX down to maybe even the managers of contact center floors. There’s a lot of contact center folks in there. He’s been in so many contact centers and has seen this happen. What is the base of the network? Such a great point.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52

CX Global Media

JULY 10, 2019

The third step ( Step 1 , Step 2 ) in the contact center agent journey is about developing high-performing agents. Since the advent of contact centers, it’s never been documented that technology has remedied a failed systematic approach. Jim Iyoob Chief Customer Officer??, CCVS Playbook and Planner.

Contact Center 120

Contact Center Morale Coaching Analytics 120