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20 Business Leaders Share How Call Centers Can Address Increased Customer Vulnerability

Callminer

To learn more about how call centers can address customer vulnerability, we reached out to a panel of call center experts and business leaders and asked them to answer this question: “How can contact centers address increased customer vulnerability?”. One thing contact centers need to get better at is…”.

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From Making Sandwiches to Making the CX Journey Better: An Interview with Customer Experience Expert, Nate Brown

Vistio

We’re talking about those people who are the directors of CX down to maybe even the managers of contact center floors. There’s a lot of contact center folks in there. He’s been in so many contact centers and has seen this happen. What is the base of the network? Such a great point.

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From Making Sandwiches to Making the CX Journey Better: An Interview with Customer Experience Expert, Nate Brown

Vistio

We’re talking about those people who are the directors of CX down to maybe even the managers of contact center floors. There’s a lot of contact center folks in there. He’s been in so many contact centers and has seen this happen. What is the base of the network? Such a great point.