Comm100

APRIL 2, 2024

A higher CSAT score not only reflects happier customers but also drives loyalty, positive word-of-mouth, and increased revenue potential. This means making feedback opportunities easily accessible across various platforms, including social media, email, and direct surveys.

Wait times 89

Wait times Feedback CRM Surveys 89

Spearline

JULY 14, 2020

When it comes to sales, 55% of consumers would prefer this information to be communicated by message, this is in stark contrast to only 8% of those surveyed suggesting that they would like to be contacted through a phone call. Yet, research shows that SMS is likely to provide a much higher level of success for businesses.

Telecommunications 52

Telecommunications Revenue potential Finance Surveys 52

SmartKarrot

MAY 11, 2023

According to a survey by Gartner, 51% of sales organizations have deployed or plan to deploy customer interaction platforms into their everyday operations in the next five years. Conversation intelligence platforms can automatically record, transcribe, and analyze hours of sales calls. How Does Conversational Intelligence Work?

Real estate 10

Real estate Chatbots APIs Analytics 10

JivoChat

APRIL 13, 2021

While some fears of chatbots stealing jobs persist, the reality is that customers now prefer the convenience of support automation, and businesses are profiting in many ways. Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 Increases revenue potential. Collect survey data.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40