Remove APIs Remove Chatbots Remove Revenue potential Remove Surveys
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Conversation Intelligence Vs Conversational Intelligence: The Difference Is Much Greater Than You Think!

SmartKarrot

According to a survey by Gartner, 51% of sales organizations have deployed or plan to deploy customer interaction platforms into their everyday operations in the next five years. Backend Integration To fulfill the user’s request, the conversational platform may need to integrate with various backend systems or APIs.

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7 Ways to Automate Customer Service (Without Sacrificing Quality)

JivoChat

While some fears of chatbots stealing jobs persist, the reality is that customers now prefer the convenience of support automation, and businesses are profiting in many ways. Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 Increases revenue potential. Collect survey data.