Enghouse Interactive

APRIL 30, 2021

The answer is to focus on emotional intelligence, as a recent Call Centre Helper webinar, sponsored by Enghouse Interactive outlined. Backing this up, a poll on the webinar found that over half (53%) of those attendees measured customer emotion in some way – with the majority (43%) doing so indirectly. Overcoming the barriers to EI.

Analytics 55

Analytics Customer emotions Employee engagement Chatbots 55

JustCall

MARCH 7, 2023

Provide agents with sales playbooks they can reference during calls or chats, as well as embedded webinars and training videos they can watch between interactions if they need a refresher. This can be provided in digital or virtual workshops, video seminars, webinars, or one-on-one coaching and mentoring.

Best practices 52

Best practices Sales Morale Personalization 52

NobelBiz

OCTOBER 17, 2023

Dive into the world of compliance with our On-Demand Webinar: “Outbound Compliance Survival Kit.” Efficiency vs. Personalization: Automated systems, like chatbots, can handle inquiries quickly but might lack the human touch, potentially making interactions feel impersonal.

Call Center 59

Call Center Management Contact Center Analytics 59

JustCall

APRIL 13, 2020

The celebrations channel is there to celebrate wins, big and small to keep the morale up even when working remotely!” Optimize Website User Experience with CTAs, Web Analytics and Chatbots. To begin with, you need to use a reliable chatbot. There are some courses and webinars targeted at remote sales training, as well.

Sales 98

Sales CRM Analytics Chatbots 98