Fonolo

AUGUST 17, 2021

Ask agents for feedback, resolve issues, monitor performance, and take active steps to boost morale in the office. From seminars and videos to group training and one-on-one coaching sessions, there is no excuse to slack on agent training. As success leaders and call center managers, you need to be an example for your agents.

Call Center 156

Call Center Abandon rate Average Handle Time First call resolution 156

Inbenta

JUNE 2, 2021

They can also affect employee morale and efficiency. Chatbots can simplify onboarding. Chatbots can give employees quick and accurate answers across all communication channels, while also sending personalized alerts and notifications to ease the new employee into the company. Saves time and lets teams focus on critical issues.

Chatbots 83

Chatbots Self service Virtual Agent Morale 83

JustCall

MARCH 7, 2023

This can be provided in digital or virtual workshops, video seminars, webinars, or one-on-one coaching and mentoring. Also, consider leveraging AI bots or automated chatbots to respond quickly to low-level inquiries or questions that don’t require manual input from a sales rep.

Best practices 52

Best practices Sales Morale Personalization 52

Netomi

JANUARY 5, 2022

So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. In all of her keynotes and workshops, Kate’s insights will teach you how to lead morale, engage employees like never before, and wow the customer with personal comfort. Customer Service Leaders: Myra Golden.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98