Playvox

MARCH 19, 2024

From eliminating manual, repetitive tasks for agents to leveraging natural language processing (NLP) and AI with chatbots and phone support, contact center AI provides numerous opportunities to transform CX — and the bottom line. AI can then assist the analyst to score and provide feedback. What Is Contact Center AI? But there’s more.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. When listening to the voice of the customer, remember to include and share the positive feedback. Chatbots are gaining popularity due to recent trends in mobile messaging.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

ChurnZero

JANUARY 4, 2019

As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.” the stuff that Customer Success teams are really meant to do).

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

ChurnZero

JANUARY 4, 2019

As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.” the stuff that Customer Success teams are really meant to do).

SaaS 49

SaaS Chief Customer Officer Education Consulting 49