Noble Systems

JANUARY 30, 2019

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. And it is these experiences that forge lasting connections rather than just merely serve the customer. Leverage Gamification for Soft Skills Development.

Contact Center 59

Contact Center Gamification Analytics Average Handle Time 59

Noble Systems

MARCH 18, 2021

AI drives better communication and resolution through chatbots. Patients benefit from a more personalized experience and faster responses to their requests. Ebook: Enterprise Contact Center Strategies for Healthcare Organizations. Case Study: BC Services. Agent attrition has been slashed from 45% to 12%.

Healthcare 53

Healthcare Call Center Gamification Best practices 53

Noble Systems

JANUARY 30, 2019

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. And it is these experiences that forge lasting connections rather than just merely serve the customer. Leverage Gamification for Soft Skills Development.

Contact Center 48

Contact Center Gamification Analytics Average Handle Time 48

Nicereply

JANUARY 18, 2023

Help desk software can automate a number of processes like ticket creation, ticket routing, prioritization, and escalation while giving agents more time to focus on interacting with customers and resolving customer issues. In addition, team collaboration capabilities enable agents to handle tickets more efficiently.

Self service 52

Self service Analytics Enterprise APIs 52

Playvox

JUNE 22, 2023

Call center leaders are under increased pressure to improve operational and agent efficiencies and look for cost-cutting opportunities while delivering outstanding customer experience (CX) — a tricky balancing act for sure. Are your customers happy? How are you tracking customer satisfaction and customer experiences?

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52

Comm100

NOVEMBER 23, 2020

Our methodology If you’ve ever shopped on Amazon, you’ll know why reading the latest customer reviews is important: products can change vastly from one year to another. The Comm100 system now includes a full digital omnichannel solution combining live chat, email, social media, SMS, chatbots, and knowledge base, all in one.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52