CSM Magazine

APRIL 22, 2024

Explore key trends in online gambling customer service, including AI integration, personalization, and enhanced security, shaping the future of player satisfaction and loyalty. This level of customization enhances the user experience, making it feel more engaging and tailored to individual tastes.

Customer Service 52

Customer Service Entertainment Chatbots Analytics 52

TechSee

JUNE 25, 2019

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT.

Technology 122

Technology Customer Service Gamification Contact Center 122

CSM Magazine

APRIL 16, 2024

Online casinos are not just places for digital entertainment; they are platforms where the experience of each user can define the longevity and success of the casino itself. Superior customer service ensures that the user experience is exceptional.

Customer Support 52

Customer Support Entertainment Chatbots Self service 52

ProProfs Blog

APRIL 24, 2019

This is the age of instant gratification and your business cannot survive if you fail to delight your customers with an instant resolution to their problems. Rise above your customers’ expectations, especially when it comes to customer service. Each customer prefers a different way of communication with your brand.

Customer Service 92

Customer Service Journey mapping Entertainment Customer Support 92

CCNG

OCTOBER 19, 2022

(Temkin, 2017) 48% of consumers expect specialized treatment for being good customers. Accenture, 2017) Consumer demand better service from companies More than 60% of customers say they now have higher customer service standards. Customer Service and Support Customer experience can’t go without customer service.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Netomi

SEPTEMBER 30, 2021

Not just in business, but for entertainment purposes as well. Conversational AI vs Chatbots. Conversational AI vs Chatbots. There is a lot of ambiguity surrounding the differences between conversational AI and chatbots. Wikipedia says that Conversational AI and Chatbots are too similar to have separate pages.

Scripts 52

Scripts Chatbots Entertainment Average Handle Time 52

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98