Hodusoft

JUNE 7, 2024

It encompasses everything from forecasting, hiring employees, agent training and coaching, workforce scheduling, professional handling of customer contacts, and many more. The channels typically comprise: Phone calls Emails Live chat Social media platforms SMS/text messaging Video calls 4.

Best practices 52

Best practices Call Center Omni-channel support Management 52

Hodusoft

AUGUST 9, 2023

Overcome integration challenges Many businesses use various software and systems for different functions, such as customer relationship management (CRM) systems, ticketing platforms, marketing automation, and helpdesk software. Here’s where multi-tenant contact center software can come in handy.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

Netomi

NOVEMBER 8, 2021

Service desk chatbot tools act as the first line of defense interacting with customers to automatically resolve highly repeatable tickets. They can recommend responses to agents or even coach agents in real-time. Integrating a top-performing Zendesk chatbot can make your help desk even more powerful. Automation. Knowledge Base.

Chatbots 52

Chatbots Enterprise Self service CRM 52