CCNG, Magazine and Technology - Customer Contact Central

A Key Issue Customers Miss When Choosing a Cloud Contact Center Product

CCNG

JULY 26, 2023

Here is information that my fellow CCNG members may want to consider when choosing a new cloud contact center product. Just think about how businesses have changed since then as a result of things like product and technology innovation. Also, according to Forbes magazine, the rate of change is increasing.1

Cloud contact

Cloud contact Contact Center CCNG Finance

DYNAMIC ORGANIZATIONAL STRUCTURES CAN DRIVE EMPLOYEE RETENTION, YOUR BOTTOM LINE

CCNG

OCTOBER 12, 2022

Even though these types of technologies have a reminder system, all leaders know that making sure the self-guided trainings are completed on time takes time out of a leader’s day, especially when employees and workers work different shifts, work part time, or have to leave early for their shift.

Coaching

Coaching CCNG Employee engagement Best practices

Customer Contact Central

A Key Issue Customers Miss When Choosing a Cloud Contact Center Product

DYNAMIC ORGANIZATIONAL STRUCTURES CAN DRIVE EMPLOYEE RETENTION, YOUR BOTTOM LINE

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