AI IS DISRUPTING CX, WHAT DOES THAT MEAN FOR ME?
CCNG
OCTOBER 4, 2023
Now, let's dive into this fascinating fusion of tech and customer care. I do not discount that a world where AI-driven chatbots handle routine inquiries and human agents tackle complex customer issues will result in some downsizing of that frontline workforce. While you are silent the rumours and fear will abound.
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